We are looking for our next enthusiastic Customer Service Representative who combines excellent Customer communication and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
Job Responsibilities
- Handling patients, referral sources, and administrative department inquiries
- Communicating with insurance companies and/or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Making decisions as needed without supervision to ensure an uninterrupted supply of product to customers
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Learning the qualifications of multiple insurances to ensure clean order intake
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Specific qualifications
- High School Diploma or GED
- Minimum 1 year of Customer Service
- Ability to convey a positive and professional image to customers and employees
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Application Question(s):
- What is your target hourly compensation rate or hourly compensation rate range?
Work Location: Remote
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