Job Summary
Emerson combines advanced technologies, industry-leading expertise and an insatiable curiosity about the world to create sustainable solutions for our customers.
The primary responsibility of the Order Management Specialist will be to provide execution & customer service support to the Internal and External Customers (direct and representative) during the conversion from Bookings to Invoice cycle with a particular focus on Customer Satisfaction.
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Job Description
Management of customer orders, shipments, and invoicing, ensuring all business transactions are in line with International Trade Compliance Policies and accordingly to Emerson’s Ethics Policies. Focus on standard MRO orders but will support Projects on occasion.
Job Responsibilities
- Manages and coordinates the customer order cycle from order to cash (data entry, shipments, delivery, invoicing), owning the relationship with both the customer and the suppliers/factories, in accordance with department procedures.
- Work closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.
- Expedites intercompany factories and suppliers to ensure that delivery deadlines are met.
- Proactively identifies any issues and addresses them with the correct personnel.
- Planning/Coordination/Submission of documents/MRB to ensure the order is on track.
- Support the commercial aspects of the Order including timely documentation and invoice submission.
- Checks payment terms thoroughly and actions set up of bank submission documents i.e., LC/CAD/PBG/ABG for MRO orders/Small Project orders.
- Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms.
- Always Ensures the highest customer satisfaction keeping customers updated on order status understanding prompt responses is key - aims for 100% On Time Delivery
- Works closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD’s.
- Manages resolution of dispute cases/warranty claims.
- Prioritizes deliveries in response to changing customer schedules and expectations.
- Develops contingency plans with suppliers to limit or eliminate the negative effects of delayed promised delivery dates.
- Works collaboratively with the team as necessary and focuses on meeting monthly/yearly sales targets.
Basic Qualifications
To be considered for this role you will have a bachelor’s degree in business administration, or equivalent.
Preferred Qualifications
Ideally, you will have execution and logistics experience with customer interactions and have knowledge of commercial terms & conditions for the contractual obligation.
Additional Information
Lateral relationships : Applications Engineers, Field Sales - Business Development & Regional Managers, Order Entry Team, Manufacturing Plant Representatives, External Customers (End Users, Agents and OEMs), Finance Team, Service Centers
KFLA Competencies
- Customer Focus
- Communicates Effectively
- Collaborates
- Action Oriented
- Drives Results
Health & Safety
Recognize and accept HSE Roles & Responsibilities as defined in Emerson’s Company Procedures.
- Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture.
- Discuss Health and Safety first or at least early on the agenda of every meeting.
- Ensure effective management of HSSE risks and impacts. Report all hazards, incidents and Near Misses in line with the MEA Emerson HSE incident policy. Active involvement in the investigation of accidents, near misses, incidents and ill health where required.
- Conduct all HSE training assigned to you as an employee.
- 100% utilization of the Emerson Safety App.
